At Smile Hair Care it’s our goal to make your ordering process as efficient as possible. Learn about our shipping policies and procedures below, and note our unique Smile Hair Care Guarantee, created to ensure that you are always pleased with your purchases. Our first priority is the safety, health and well-being of customers, employees and partners.
SHIPPING METHODS & RATES
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays. Expect 1-2 business days for processing). We use a variety of standard shipping carriers. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply.
We use a variety of express shipping carrier that do not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Boxes will be shipped via Smartpost Standard shipping charges.
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please email us or search your Order Number.
ORDER STATUS
We process orders Monday through Friday in the order in which they are received.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please email us. Alternatively, call.
CHANGE SUBMITTED ORDERS
Once an order is placed, we are unable to cancel or make any order modifications. If an order is returned to sender, a refund is automatically issued to the original method of payment within 7 to 10 business days of being delivered. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact a Smile Hair Care Customer Representative at +90 549 149 24 00 or email us. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
RETURNS & EXCHANGES
Your ultimate satisfaction with Smile Hair Care is our goal. Should you ever buy anything from us that is not pleasing to you, you may return any of our products, for a full 100% money-back guarantee. Final sale items, promotional gift items, and e-gift cards are not eligible for any returns.
For products purchased in store, please return to the original point of purchase.
If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online here. Please be sure to initiate the returns process online before sending. You will receive a copy of your invoice to enclose in the return package promoted to provide a reason for your return. To ensure a prompt and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number. We apologize, but return shipping fees are not refundable at this time. For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return.
Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. The credit will be issued to the original payment method, and you will be notified by email.
If you purchase Smile Hair Care products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any Smile Hair Care products, please do not hesitate to call us at +90 549 149 24 00 it would be our pleasure to assist you.
If your purchase was made through our website, please send your return to the following address:
Tatlısu, Alptekin Cd. No:15, 34774 Ümraniye/İstanbul, Türkiye
INTERNATIONAL SHIPPING
We ship worldwide for orders placed at smileshop.com.
